Professional Experience
DOE, New York, NY Feb 2019- Current
Sr. Business Analyst
Project Description: The Department of Education (DOE) is one of the leading agencies of the United States. There are several applications under DOE.
For modern development frameworks, the applications have been decoupled into microservices. Database is running SQL instances on Azure. DOE is being migrated from a legacy platform to Azure and integrated with NYCDOE to leverage the features to benefit NYC. This includes a single authenticated user account, notification preferences via email/SMS and an E-wallet based payment system.
Responsibilities:
● Responsible for prioritizing the backlog, creating, and accepting user stories.
● Facilitating release planning, sprint planning, and retrospectives and responsible for creating tasks and writing stories in JIRA.
● Leading the Mobile Tutoring App platform release- build up, maintenance and re/prioritizing the Program Backlog into stories for implementation based on user value and time.
● Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream applications.
● Assist the project manager to identify any new defects and solution.
● Performed end-to-end testing of the application, logging all front-end and back-end defects in ServiceNow. Then track all defects from when they are identified to when they are resolved and can be closed out.
● Created documentation for all testing results and defect artifacts.
● Led a cross-functional team of internal employees and external contractors. Responsible for communicating project status to business stakeholders.
● Presented all testing-related efforts during bi-weekly Sprint demo calls with the client.
● Collaborated with the development team on all defect fixes and answering any functional-related questions they may have on all logged defects.
● Worked in the Agile software development environment and ensured the quality of the Enterprise software applications.
● Defined and implemented the Software Development Life Cycle process.
● Migrated data On-prem data center to Azure.
● Involved in Smoke, Integration, Regression, System, End-to-End & Black box testing.
● Participate in Daily Agile Scrum "Stand-up", Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories in Version One.
● Designed the Test Strategy for multiple projects, defect management using ServiceNow.
Environment: SDLC, PMO, Waterfall, Agile, Jira, ServiceNow, SQL, Oracle, Git, Bitbucket, Jenkins, PostMan, Mobile App Analytics,
Ditto Inc, New York, NY June 2018 - January 2019
Sr. Business Analyst
Project Description: Ditto is a music recording company with a global regulatory database, which enables artists to publish their work while ensuring digital rights and royalties. The project is used by users worldwide to get music on Spotify, Apple Music, Amazon, TikTok, Instagram and more, reaching new audiences & fans across the biggest global platforms through the Ditto label. The users can track the document submissions and view reports on processing.
Responsibilities:
● A high-level overview of IOS and Android app analytics and will focus on formulating the analytics strategy for mobile apps
● Gathered document requirements from various departments to ensure the data is migrated to work with the new systems and the downstream Mobile applications.
● Worked to create BRD on creating music release builders in JIRA according to the guidelines set by music stores. Wrote user stories Responsible for prioritizing the backlog, and acceptance criteria.
● Presented all testing-related efforts during bi-weekly Sprint demo calls with the client to validate artwork guidelines.
● Led a cross-functional team of internal employees and external contractors.
● Worked closely with the upper management to analyze, strategize, and document requirements for developing product features.
● Responsible for communicating project status to business stakeholders.
● Performed end-to-end testing of the application, logging all front-end and back-end defects in ServiceNow. Then track all defects from when they are identified to when they are resolved and can be closed out. Users were able to watch recorded versions of the workshop.
● Led daily defect triage calls with the client to go over any new or current defects that were raised during their testing of the application
● Facilitated release planning, sprint planning, and retrospectives
● Arranged knowledge transfer workshop for artists titled “Using your identity to stay fresh”.
● Collaborated with the development team on all issues fixes and answering any functional-related questions the stakeholder may have on all logged defects.
● Worked in Agile software development environment and ensured the quality of the architecture of the Enterprise software applications for release.
● Defined and Implemented the Software Development Life Cycle process.
Environment: Agile, WebAPI's (REST/GraphQL), SDKs, Keynote and PowerPoint, Jira, Wiki, SQL, Oracle, API hubs, AWS, MacOS, iTune, iCloud, Guarageband, iCloud,
Ameritas Life Insurance April 2016- May 2018
Business Analyst
Project Description: The project was to build an insurance domain application that helps agents creating new policy, enrollment of members, and policy administration. The system requires the agents a valid user id and password to make changes in the policy as the continuous addition of new features to the product. Customers must be able to view and modify their details through the online portal. The project was also about transforming the automated claim processing system into a manually operating one to ensure proper care for every user. It needed a new User Interface to interact with clients during the Claim approval/rejection process following accepting criteria.
Responsibilities
● Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream applications.
● Facilitated release planning, sprint planning, and retrospectives and responsible for creating tasks and writing stories in JIRA.
● Responsible for prioritizing the backlog, creating, and accepting user stories.
● Led a cross-functional team of internal employees and external contractors.
● Assist PMO office to go over any new or current defects and solution that were raised during testing of the application on claim assessment module.
● Following Workarounds and Job-Aids for the convenience of the whole testing team whenever needed.
● Analyzed product life cycle and documented financial and non-financial transactions by interacting with software developers and members of various other dependent departments.
● Worked in Agile software development environment, and ensured the quality of the architecture of the Enterprise software applications
● Defined Claim life cycle and implemented the Software Development Life Cycle process.
● Managed multiple projects using Quality Center to manage the test cases, test scripts, test results and defects for all phases of QA process.
● Validated the test results by writing SQL queries to retrieve the data from the database.
● Created documentation for all testing results on Claim admin system, claim processing and transactions, and defect artifacts.
● Presented all testing-related efforts during bi-weekly Sprint demo calls with the client.
● Collaborated with the development team on all defect fixes and answering any functional-related questions they may have on all logged defects.
Environment: Microsoft Office, Jira, ALM, SQL, Oracle, Git, Bitbucket, Jenkins, Mac, Linux, Unix, Windows, PMO
Old Line’s Bank January 2015- March 2016
QA Tester
Project Description: Old line bank provides clients to manage account information like account opening, summaries, account details, monthly statements, balance transfers, accrued interest, check ordering, loan application to apply credit cards, and other financial services. It is mandatory that all activities performed by banking software run smoothly and without any error.
Responsibilities
● Understanding the product functionalities by participating in Client KT secessions.
● Worked closely with the QA team leader to discuss the different functional areas and modules to be tested, to design the test plans, and developed test cases.
● Performed different kinds of testing: smoke testing, functional testing, integration, and regression testing.
● Collaborated with the development team during the Software Testing Life Cycle (STLC) to ensure full test coverage of the assigned test cases and assuring that applications remain protected from hackers.
● Participated in two-week long Sprints and conducting testing activities within a tight schedule to maintain project timelines and meet deadlines.
● Validated the test results whether an appropriate commission is generated in the system by writing SQL queries and retrieving the data from tables.
● Reported & tracked, Reassigning & reopening bugs using JIRA.
● Constantly updated the documentation on internal web sites using HTML, PHP, JavaScript.
● Performed end-to-end testing of the application, logging all front-end and back-end defects in ServiceNow. Then track all defects from when they are identified to when they are resolved and can be closed out.
Environment: Microsoft Office Suite, SDLC, Jira, SQL, Oracle, Git, Bitbucket, Jenkins, PostMan, Mac, Linux, Unix, Windows
New York Life Insurance January 2010- Jan. 2015
Agent
Project Description: NYL products are designed to improve the cash flow and are tailored to meet the needs of clients from creating a new policy till the final claim settlement.
Responsibilities
● Worked closely with the management team to discuss the Financial Need Analysis (FNA) aspects of the applications, prepared workshops, and presented policy illustrations to clients.
● Made appointments calling prospective clients to present FNA and accept or reject applications.
● Carefully reviewed underwriting requirements and handling sensitive information to comply with DOF Regulations.
● Explained clients' concern on premium, coverage, and type of insurance.
Environment: MSOffice, Mail-Poet, WordPress, Google Analytics, Windows,
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